If your data is still live, but you do not see the databases that you expect on the Dashboard home page, there are a few common reasons that this could happen.
- The session is expired
- You are using an unsupported browser
- Your Free account has been suspended for exceeding limits
The Session is Expired
The first thing to try if you are seeing these messages is to log out and log back in.
Fauna does not support multiple login sessions. Logins from other browsers or the shell will invalidate any other open sessions. This includes logins on other machines.
IMPORTANT: Refreshing the page is not enough. Please completely log out of your account and log back in.
Using Unsupported Browsers
We've had reports of unsupported browsers having issues displaying the Dashboard.
Free Account Suspended for Exceeding Limits
If you are using the Free plan and exceed the stated limits (as listed on the pricing page) in a calendar month, the keys/tokens that you use to access the service (from client applications) may be temporarily revoked. You can upgrade to a paid plan to have your keys/tokens reinstated. However, please note that reinstating your keys is a manual process; your databases continue to appear unavailable immediately after upgrading.
Reinstating access for temporarily-revoked keys/tokens requires contact with email@example.com, even if you have upgraded to a paid plan.
See the Billing Documentation for additional details.